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Perth Bus WA

At Perth Bus, we are committed to providing our customers with high quality services. All Perth Bus and Perth Party Bus Charter & Hire WA employees are encouraged to strive for the same goal. This quality policy is implemented through the promotion of teamwork, and all Perth Bus and Perth Party Bus Charter & Hire WA employees are called on to uphold the Perth Bus and Perth Party Bus Charter & Hire WA quality policy. Treating all customers equally We are committed to giving a quality service that suits all of our customers. You will not be treated any differently because of age, gender, race, disability, colour, religion, family status, marital status, sexual orientation or membership of an organisation. Providing a service you can rely on We do our best to provide a reliable and quality service, but sometimes situations beyond our control, such as road conditions or heavy traffic, can affect how reliable our service can be. However, at least ninety five percent of our vehicles will follow the timetable and will not be early at any way point. At least ninety five percent of our vehicles will be ten minutes early for every charter pickup. Commitment We are committed to giving you a service that is reliable, safe, comfortable and value for money. Keeping you informed We will provide bus service information at our Sales and Information Office at 55 Roberts Street Osborne Park  WA 6017 or on 0400 287287 or on our website at http://www.perthbus.com.au When we change a timetable or a bus route, we will let you know. We will bring out a new timetable before the change takes place. If possible, we will also explain why we are making the change and tell you how it will affect your service. Keeping vehicles and premises clean. We will sweep the inside of all our vehicles at least once a day. We will clean the inside of our buses fully at least once each month. We will clean the public areas of Perth Bus and Perth Party Bus Charter & Hire WA buildings at least once a day. Perth Bus and Perth Party Bus Charter & Hire WA is responsible for cleaning and repairing our bus fleet. It will continue to: • wash all buses at least once every week, and • repair vandalised or damaged vehicles within twenty four hours. To report a damaged bus, or one with graffiti, phone Perth Bus and Perth Party Bus Charter & Hire WA on 0400 287287 or email: email {@} perthbus.au. Looking after your safety and comfort Your safety and our staff’s safety are the most important things to us. We have trained all of our drivers to drive safely to make sure you are safe when you are on our vehicles. Our drivers will try to drive smoothly so that there is no sudden movement. We will inspect our buses regularly to make sure that all systems are working correctly. Keeping buses and coaches smoke free It is against the law to smoke on Perth Bus and Perth Party Bus Charter & Hire WA vehicles. If a person is smoking on a Perth Bus and Perth Party Bus Charter & Hire WA vehicle, the driver will ask the person to stop smoking. If the person refuses to stop, the driver will ask the person to leave the vehicle. Continuing to give value for money It is important to give value for money, so we will look at our services regularly to see how we can improve their quality and reliability. Answering your calls During normal office hours, we aim that our information and customer service staff will answer ninety percent of phone calls within sixty seconds. If you need to speak to somebody outside office hours, call the mobile phone number. Telephone 0400 287287 Mobile 0400 287287 Keeping lost property safe for you We will put anything found on our buses or coaches in our Lost Property Office within one working day. You can claim your lost property between 9.00am and 5.00pm, Monday to Friday (except public holidays) from the Lost Property Office, Perth Bus, 55 Roberts Street, Osborne Park  WA 6017 The phone number is 0400 287287. Dealing with our staff All staff will: • be polite and helpful to you. • think of your safety and comfort when driving. • wear their uniform. • not smoke on a bus or in public area of our head office. Help us to serve you Please do not: • put bags in the aisles or in front of doors. • throw rubbish on the floor or leave it on seats. • smoke. • drink or eat on the bus. • put your feet on seats. • vandalise or damage the vehicle. Making and handling complaints We want to hear from you on how we are doing. We need your suggestions and complaints especially to help us do what we say in this charter. If you are making a complaint, please put it in writing. Send your complaint to Customer Comment Desk, Perth Bus, 55 Roberts Street, Osborne Park  WA 6017 When we receive your complaint we will let you know within three working days. We will then investigate the complaint and, in ninety five percent of cases, send you a full reply within fifteen working days. When writing in with a complaint please give us as much detail as possible. This includes: • the date and time of travel. • the bus registration number. • where you were leaving from and going to. • a contact phone number, in case we need more information. If you are not happy with the reply, write to our Business Development Manager. He will review your complaint and will write to you within fifteen working days. Your feedback We use a feedback form on the Perth Bus and Perth Party Bus Charter & Hire WA website, http://www.perthbus.com.au to research how our bus service is doing and what you, our customers, think of it. We also ask our staff for their views on Perth Bus and Perth Party Bus Charter & Hire WA service. Perth Bus and Perth Party Bus Charter & Hire WA will continue to research customers’ views on our services now and in the future. Our charter shows that we are committed to giving you the highest standards of service. It does not affect your, or our, legal rights or duties. Our contact details Information and Sales Office and Head Office Perth Bus and Perth Party Bus Charter & Hire WA, 55 Roberts Street, Osborne Park  WA 6017, Phone: 0400 287287 Opening hours: Monday to Friday 9.00am to 5.00pm Information and Customer Service Perth Bus, 55 Roberts Street, Osborne Park  WA 6017, Phone: 0400 287287 Opening hours: Monday to Friday 9.00am to 5.00pm Website: http://www.perthbus.com.au E-mail: email@perthbus.au Customer Comment Desk Perth Bus, 55 Roberts Street, Osborne Park  WA 6017, Phone: 0400 287287 Opening hours: Monday to Friday 9.00am to 5.00pm Business Development Manager Perth Bus, 55 Roberts Street, Osborne Park  WA 6017, Phone: 0400 287287 Opening hours: Monday to Friday 9.00am to 5.00pm     2006-10-07

2006-11-04 Karis     Perth Bus WA     2009-03-07-Natalie Just wanted to say a big thankyou for looking after us all so well on Saturday on the wine tour!You were great Andy and we will refer you to all our friends. Cheers Natalie 2008-10-10-Jo Thank you for picking us up on Friday night. Your service was excellent and everyone had loads of fun...it was the perfect end to our wedding. 2008-02-17-Kylie We all had an absolutely awesome day on Sunday!! Thank you for making my 21st birthday the best day ever!! Hopefully every1 was pretty well-behaved =). Your service was great, the music was crazy and we all had such a great time celebrating. I will defiently recommend you on to mates for their 21st pubcrawls etc. Kylie. 2007-09-15-Scott Absolutely top notch night Andy, you totally got into the spirit of the occasion and could not do enough for us.Many thanks also for the use of the camera, some great shots of the night. The Party: Fantastic, great atmosphere and loads of fun. The Music: Amped everyone up, really got us all going before arriving at the pub, good stuff. The Driver: What can you say- top class, thanks Andy!! The Bus: Work of art, from the sound system to the lighting, there simply can't be a better setup ANYWHERE in Perth!! Grant 2007-09-15 Loz thankyou very muchly for an awesome night. was soooooooooooooo fun. The Sound System: was hell good. it was nice and loud. was fun when we rocked up at cas and had ACDC on. 2007-09-08-Tanya What a great night! I haven't had so much fun in ages.Thank you for being so cool! Tanya's Hen's night was a great sucess thanks to your bus. The Sound System: Was great, good and loud! The Music: Good variety. The Driver: Fun fun fun and fun!! The Bus: Brilliant, the lights made it better than some of the clubs we went to!! Thanks again Andy! Kirstie 2007-09-08-Tanya Thanks heaps we all had such a ball I havent had that much fun in a long time. Your sound system was as you said it was fantastic. It really made the trip. Tanya Thanks for the pics Andy it was a great night the bus is fantastic. Kel 2007-08-17-Louise Cheers for a wicked night! Andy. JD 2007-08-17-Louise Thanks for a fantastic night! Very well run, thanks so much - Kathryn. 2007-08-11-Rachel had an absolutely FABULOUS time on Saturday night, thanks for everything! Rachel 2007-07-24-Morley We would just like to say thankyou for showing us a great time on the way to and from our school formal. We had a great time, the bus was absoultely amazing (lighting etc) and if we ever decide to go for the party bus alternative again we will be sure to contact you. Thankyou also for taking those awesome photos and the driver being so friendly and welcoming. It was by far the best party bus we have eer experienced. Let me know when the pictures are posted, Thankyou!! xx. 2007-06-23 Alison Your bus made my birthday the best one yet, and everybody had a really great time, thanks alot. The Sound System: Everybody I spoke to about the music said how great it was and wanted a sterio like that in their car's... The Bus: totaly wicked 2007-06-23 Alison Your bus made my birthday the best one yet, and everybody had a really great time, thanks alot. The Sound System: Everybody I spoke to about the music said how great it was and wanted a sterio like that in their car's... The Bus: totaly wicked 2007-06-23 Alison Hi Andy!! Thank you so much for a wonderful night!! All my mates said it was the best bus they have been on this year! The music was great!! Thank you for making my 21st a wicked night!!! Would recommend you to anyone! J 2007-06-22 Dear Andy, Thank you for being such a friendly host to my sisters party! It was great waving the kids off as they danced in the back of the bus to led zeppelin under the blue strobe light! Kind Regards, Gabriella 2007-06-15 Thanks for an awesome night. Everyone including myself had such an awesome time and ill make sure I recommend you to any friends I have! 2007-06-08 Amazing. The best ever. Driver: BEST EVER he was in a good mood, safe, joy as, everyone loved him. Definatly will be hiring in the near future for many occasions coming up such as our dance in a few months. Such a good business will let everyone know. 2007-06-08 Great fun andy! Everyone loved it and the bus ride upstaged the dance by far! 2007-06-01-Louise Thank You for a fantastic time Andy.. Everybody I have spoken to who was on the bus said they had an absolute great time and would do it again. The atmosphere, lighting, music everything was fantastic. Such a good night. Once again thank you so much for a great night. Thank You for allowing us to use the camera and take some really nice photos. Definately will be recommending to people, and Im sure this wont be the last time we use that bus. The Party: Awesome. Best night. A great way to start a night out. 2007-05-26-Louise Thank you for an awesome night. 2007-05-19 Cassie Thanks for the great bus trip last night on the 19th of may 2007. 2007-05-05 Josh Thanks for another awesome night and the photos to prove it. 2007-05-05 Josh Best party bus eva. 2007-05-04 Uni The pubcrawl is awesome. Fantastic night. Thank you so much. Awesome music. 2007-04-27 Zoe You are sooooo awesome, such a good night!! The party was the best ever, everyone had fun... definately recomend it to everyone!! Great choice of music!! 2007-04-11 Joey This bus rocks! This is the most fun I've had in ages. Joey. 2007-03-31 Adam It was an awesome night i love it, you were an awesome bus driver!!! I loved the music you played and how you let us just get up and dance the bus away. Natasha 2007-03-31 Ross Thanks for Saturday night mate, it was a blinder!!! We'll definitely be using Perth Party Bus for our next pub crawl!!! 2007-03-24 Kellie Thanks for giving our Kel a great night out for her 25th.. You are a fantastic bus driver, everyone had a wicked time.. Jennifer 2007-03-24 Kellie Hey Andy! Thanks for a wicked night! Kellie. Best night ever. Michelle. I love your bus. Hannah. 2007-03-03 Hayley Thank you so.. much for Friday night! It was so much fun! The Sound System: Wikid. The Bus: so much fun! Wikid lights. Recomending to everyone! 2007-03-03-3 May Andy you're the best bus driver in the world!! So happy go lucky! Keep smilin your happy happy smile!! Kallee 2007-03-02-Lauren Had a great time! Thanx. Luv Lauren 2007-02-24-Sofi Thankk you so much. Had the greatest night and partially because of your awsum bus. The whole gang loved it and look forward to using ou in the future. Thanks Sofi 2007-02-24-Holly Thanks for a fantastic night, we will definately be using your service again!! Nicole 2007-02-24-Holly I was Holly's Pub Crawl on the 24/02/2007 and had a absolute ball. Tenneille. Hi Andy, Thank you so much for last night myself and the girls had a wonderful time. Best Crawl eva! Best Nite eva. Blondes 4 eva. 2007-02-24-Holly You rock my world!! Best bus ever. 2007-02-24-Holly You are without a doubt the most mild mannered, extremely charming bus driver I have ever encountered. Best bus driver ever. Dawn. 2007-02-10 Naomi The best hens nite EVER!! the bus & driver topped off our night, thankyou for your patience with us and being so fun! The Sound System: UNREAL!! better than any home systems I have ever heard! The Driver: Fun, easy going 2007-02-10 Kirstin Dear Andy, Wow! What a night, we have never had so much fun on a bus in our lives... You made Kirstens hens night a raging success! She was so overwhelmed at how fabulous your bus and set up and your bubbly friendly fun personality ! Thankyou so much from all of us, we had a ball, and everyone was so amazed at you printing the pics of us so quick! You are a legend. Your number will be in my phone for any cranking party in the future, Ill be back booking with you very very soon! Just for a party, just because we can! LOVE KIRSTENS CREW... 10TH FEB 2006 2007-02-10 Kirstin Andy and Perth Party Bus --- You have made it the best night ever.. 2007-02-10 Kirsten Thanks heaps! Youre a great crew! We all loved it! 2007-02-10 Kirsten A service to never forget! 2007-02-10 Dook Youre great! 2007-02-09 Emma Best Party Bus Ever! 2007-02-09 Jesse It was a great experience!!! 2007-02-09 Ember Music Pumping 2007-02-03 Megan The best bus driver in history!! Photos added an extra special touch - really appreciate it. So much more than just transport. Whole experience just wonderful. Awesome music, lights, and charming personality. Cannot recommend enough. Thank you so much for all the extra touches - made for the best night.Bus rules over any spot. Loved it!! 2007-02-03 Jamaica Fan-tucking fabulous! 2007-02-03 Jess Thankyou forthe wonderful night. You are a great bus driver and good music all night. Would definately come on the bus again. Made the night one to remember. 2007-02-03 Esther Best night!! Bus driver was awesome. I'd come back anytime. 2007-01-20 Bobby Great Night!!! 2007-01-20 Gale Awesome music and driver! 2007-01-20 Philip Best night ever!!! 2007-01-20 Rikki Best fun night. Credit to you guys!! 2007-01-19 Leah Everyone had a fantastic night. Really really enjoyed ourselves - thanks Andy. The Sound System: Brilliant. 2006-12-23 Sally Thank you soooo much for making my 18th bday one to remember, it was awsome!!! 2006-12-16 Josh Fabulous choice of music!!! You play the classic and the new stuff. 2006-12-16 Bladam Your bus is maxamazing!!! 2006-12-16 Lisa Thanks so much for a great night! Will definately use your service again. My friends and I had so much fun we didnt want to get off! A special highlight of the night! The Sound System: Excellent quality and definately great volume. The Driver: Very friendly and easy going. The Bus: Excellent, nice and clean and comftable. 2006-12-16 Elle Me and my cousin had the BEST time on the bus for Josh's party. Everything was great that night we all had a ball. 2006-11-24 Leona We had an awesome time. 2006-11-24 Trina We had a fantastic time would do it all over again for sure!!! Thanks Andy your bus rocks! 2006-11-18 Rosie The music is so good I could dance all night. 2006-11-18 Jarvis Have my babies. 2006-11-18 Natalie We all had a really good time. So a big thankyou! 2006-11-18 Josh My friends and I were very impressed with your service and hoping to book one for the 16th Dec.     Random Joke A man takes his Rotteweiller to the vet. "My dog is cross-eyed, is there anything you can do for him?" "Well," said the vet, "let's have a look at him" So he picks the dog up and examines his eyes, then he checks his teeth. Finally, he says, "I'm going to have to put him down." "What? Because he's cross-eyed?" "No, because he's really heavy"     Andy Chalkley. Perth Bus WA Happy Pty Ltd 55 Roberts Street Osborne Park  WA 6017 Bus Perth WA abn 36 068 405 621 acn 068 405 621 email(@)perthbus :au Mobile 0400 287287 Happy Pty Ltd trading as Perth Bus Bus Charter and Hire OnDemand: ODBS1000883     Cheque Direct deposit to Fax creditcard details. Post a MoneyOrder. Bucket of Pay to phone number. Our favourite is is Direct Deposit.

Written and maintained by Andy Chalkley